Refund policy

Here is a comprehensive, standalone Refund and Return Policy. This is formatted specifically to be pasted into the dedicated Refund Policy legal page in your Shopify footer, providing absolute clarity for your customers and protecting you as the merchant.

Refund and Return Policy

At The Dopest Planet, we stand behind the quality of our cargo. Because our inventory includes both streetwear and consumable goods, our return protocols are strictly categorized to ensure the health and safety of our customers.

Please read our policy carefully before initiating a return.

1. The Bakery (Consumable Goods)

For strict health, safety, and hygiene compliance, all sales on edibles, baked goods, and consumable products are final.

  • We do not accept returns, exchanges, or issue refunds for any consumable items (including cookies, gummies, cereals, and crispies) simply due to a change of mind or subjective taste preferences.
  • We cannot safely accept food items back into our facility once they have left our controlled environment.

2. Apparel and Gear

We offer a 14-day free return and exchange policy on all clothing and lifestyle accessories. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it:

  • Unworn and unwashed.
  • With all original tags attached.
  • In its original packaging.

To start a return or exchange for apparel, please contact us at [Insert Your Support Email]. Once accepted, we will generate a Pudo drop-off PIN or arrange a collection via our courier partners and provide you with instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Order Issues

Please inspect your order immediately upon touchdown. If your cargo (whether apparel or consumables) arrives defective, severely damaged, or if you receive the incorrect item, you must contact us within 24 hours of delivery.

  • Please include your order number and clear photographs of the damaged item and the shipping box.
  • We will evaluate the issue and immediately dispatch a replacement or issue a full refund to make it right.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Consumable goods (as stated above).
  • Custom products or personalized orders.
  • Items purchased on final clearance or gift cards.

5. Refunds Process

We will notify you once we’ve received and inspected your return. If the return is approved, you will be automatically refunded on your original payment method within 3–5 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
  • If more than 15 business days have passed since we approved your return and the funds have not reflected, please contact us at dopestplanet@gmail.com